CLOUDY MUSINGS

I have watched some version of this play out enough times now that it almost feels like a rite of passage for organizations trying to mature their engineering operations. The symptoms are usually familiar. Incidents are happening too often, engineers are burned out, on-call has become something people dread, leadership wants fewer escalations, and somewhere in the middle of all that, someone says, “We need an SRE.” From there, a requisition gets approved, somebody smart gets

There is a common and risky assumption in Microsoft Security Support belief I hear more often than I probably should, especially in large enterprise environments where a customer may have an Enterprise Agreement (EA): We have an EA and Enterprise Support. Microsoft will take care of us if something bad happens. I understand where that belief comes from. Enterprise Agreement sounds comprehensive...thorough, even. Enterprise Support sounds like you are covered no matter what. O